FREE PRINT WITH ALL CALENDAR ORDERS UNTIL 12/19

App Support

PLEASE SEE FREQUENTLY ASKED QUESTIONS BELOW. IF YOU DON'T SEE WHAT YOU'RE LOOKING FOR, PLEASE EMAIL CONTACT@TIANNAG.com

Q: WHAT ARE SYSTEM REQUIREMENTS TO USE THE APP?

A:

iOS:

We support iPhone 4 and above; iPad 2 and above, iPod touch 4th generation and above, all running iOS 7 and above.

Android:

We support 4.1 and above.

Q: HOW DO I ACCESS LOCKED CONTENT?

A: To access premium content you'll need to subscribe in the app.

Q: I AM HAVING DIFFICULTIES WATCHING VIDEO CONTENT.

A: If you are having difficulties playing videos please update your mobile/desktop browser to the latest version for best video performance. For all devices, make sure you have a strong and reliable connection (either Wi-Fi or cell signal).

If you are on public Wi-Fi:

- Check with your network administrator to make sure streaming services are supported and not intentionally blocked.

- Note that many public networks limit bandwidth usage.

If you're using a cellular data network or satellite Internet:

- If possible, try a different network. Cellular data and satellite Internet connections commonly have slower connections speeds than cable Internet or DSL

If you're still experiencing issues, contact us at contact@tiannag.com

PUSH NOTIFICATIONS:

IMPORTANT: Make sure your PUSH notifications are turned ON for your phone so that you never miss anything from Tianna!

HOW TO ENABLE THE PUSH NOTIFICATION:

iOS:

Settings > TiannaG > Notifications > Allow Notifications

Android

Tap the menu icon and scroll down

Tap Account Settings > Notifications > Mobile Push